Privacy Policy

EL TESSA operates eltessa.com. This policy explains, in plain language, what information we collect when you use our store, how we use it, and the choices you have. By using this site or placing an order, you agree to this policy.

1. What we collect

Order details — your name, delivery address, phone number and email, plus the items you purchase. We need these to deliver your order and to contact you about it.
Messages — anything you send us through the contact form or by email.
Device & usage data — like most websites, we and our service providers automatically receive your IP address, browser type and pages visited, through cookies and similar technologies.

2. How we use it

To process, deliver and provide support for your orders — including confirmation calls or messages for Cash on Delivery.
To respond to your questions and requests.
To improve our store, products and service.
To show you relevant advertising and measure our marketing (see “Advertising & analytics” below).
To prevent fraud and repeated refusal of confirmed COD parcels.

3. Who we share it with

We never sell your personal information. We share it only with the partners needed to run the store:

Shopify — the platform that hosts our store and processes checkout. See the Shopify Consumer Privacy Policy.
Courier companies — your name, address and phone number, so your parcel can reach you.
Advertising & analytics partners — such as TikTok and Meta (Facebook/Instagram), through measurement pixels that help us understand which of our advertising works. These partners process usage data under their own privacy policies, and you can limit ad personalisation in your TikTok/Facebook settings.

4. Cookies

We use cookies for essential store functions (your cart, checkout) and for the analytics and advertising measurement described above. You can clear or block cookies in your browser settings; essential store features may stop working without them.

5. How long we keep information

Order records are kept as long as needed for deliveries, returns, accounting and legal requirements. Messages are kept as long as needed to resolve your query and maintain our service history.

6. Your choices and rights

You may request a copy of the personal information we hold about you, ask us to correct it, or ask us to delete it where the law allows.
You may unsubscribe from marketing emails at any time using the link in any email.
To exercise any of these rights, write to us at the email below — we respond within a few working days.

7. Children

Our store is intended for adults. We do not knowingly collect information from children.

8. Changes

We may update this policy as our store evolves. The version published on this page applies.

Contact

For anything relating to your privacy or personal information:
Email: care@eltessa.com
EL TESSA — Lahore, Pakistan