Contact Us

Client Care

Every message to EL TESSA is read and answered by a real member of our client care team — usually the same day. Whether it concerns an order, a return, or which formula belongs in your ritual, you will always find a considered answer here.

Business details

• Trading name: EL TESSA
• Business type: Premium skincare and beauty care products manufacturer, with Korean formulations and manufacturing in Korea, China and Pakistan
• Operating from: Lahore, Pakistan — we ship nationwide
• Email: care@eltessa.com
• Phone: +92 311 1555184 (0311 1555184 within Pakistan), Monday to Saturday, 10 AM to 8 PM (PKT)
• Live chat: tap Help at the bottom-right of any page. Our care assistant answers instantly, and if you want a person, it passes your message to our team, who reply the same working day.
• Where we deliver: Pakistan and worldwide. Distribution partners in the United Arab Emirates, Saudi Arabia and United Kingdom coming soon. See Shipping & Delivery.
• Website: eltessa.com
• Care hours: Monday to Saturday, 10:00 AM – 8:00 PM (PKT)

Many questions are already answered in our EL TESSA FAQ: delivery times, pay on delivery (COD), returns and product safety.

Write to us

care@eltessa.com

We reply within one working day. Messages received outside care hours are answered the next working day.

To serve you faster

• Distributor or wholesale enquiry (any country)? Apply online to become an EL TESSA distributor. You can also see our distributors.
• Order enquiry? Include your order number.
• Damaged or incorrect item? Send a photograph of the product and shipping label within 48 hours of delivery — our Returns & Refund Policy explains the effortless process.
• Choosing a formula? Tell us your skin type and primary concern — we will compose a routine for you, with pleasure and without charge.

How ordering works

• Choose your products and place the order on eltessa.com — no advance payment required.
• Our team confirms the order by phone or WhatsApp before dispatch.
• You pay the courier when the parcel reaches your door (pay on delivery - COD, Pakistan only).
• Prices shown on the site are final. Delivery is complimentary — there is no hidden charge at the door.

The EL TESSA promise

• Complimentary delivery on every order — nationwide, no minimum
• Pay on delivery (COD) across Pakistan
• Sealed, authentic, in-date — always
• 7-day effortless returns on unopened products — our policy

A note on integrity: skincare results vary between individuals. We stand behind the authenticity and quality of everything we ship, but no one can promise a specific cosmetic outcome. Houses that promise otherwise are selling hope, not skincare.

Need a quick answer first? Open the EL TESSA Help Center or read the FAQ.