Contact Us
Client Care
Every message to EL TESSA is read and answered by a real member of our client care team — usually the same day. Whether it concerns an order, a return, or which formula belongs in your ritual, you will always find a considered answer here.
Write to us
We reply within one working day. A dedicated WhatsApp concierge line is being prepared and will be published here shortly.
Care hours
Monday to Saturday, 10:00 AM – 8:00 PM (PKT). Messages received outside these hours are answered the next working day.
To serve you faster
- Order enquiry? Include your order number.
- Damaged or incorrect item? Send a photograph of the product and shipping label within 48 hours of delivery — our Returns & Refund Policy explains the effortless process.
- Choosing a formula? Tell us your skin type and primary concern — we will compose a routine for you, with pleasure and without charge.
The EL TESSA promise
- Complimentary delivery on every order — nationwide, no minimum
- Cash on Delivery across Pakistan
- Sealed, authentic, in-date — always
- 7-day effortless returns on unopened products — our policy
A note on integrity: skincare results vary between individuals. We guarantee the authenticity and quality of everything we ship — never a specific cosmetic outcome. Houses that promise otherwise are selling hope, not skincare.
Send us a message
Fill in your details below — your message goes directly to our client care team. We reply within one working day.